Check In
Check In Time: 3 PM to 11 PM
Check Out Time: 11 AM
Our property manager will do her best to accommodate your arrival. Check in time is no later than 11 PM. If you leave later than 11 AM on the day of your departure, you will be charged for an additional day.

Guests
Casa Esplendida can accommodate up to 8 guests. Children are welcome but please be aware that there is a swimming pool and a roof terrace, neither of which have any special safety measures to account for children. Pets are not allowed at Casa Esplendida. There is no smoking allowed at Casa Esplendida.

Cancellation Policy
If you decide to cancel your reservation for any reason, we will charge a $250 cancellation fee. If your cancellation occurs at least thirty (30) days before your Check-In Date and we are unable to re-rent Casa Esplendida by the Check-In date, you will be liable for fifty (50%) percent of your rental costs. If your cancellation occurs within the thirty (30) days before the Check-In Date, your entire rental fee will be forfeited if Casa Esplendida is not re-rented by your Check-In Date. We will, of course, make all reasonable efforts to re-rent the property. There will be no refund for late arrivals or early check outs. We encourage you to consider travel insurance (linked on our Resources page) at the time of booking in the event you must cancel and forfeit funds.

Arrival Policy
We will do our best to provide you with all the information you need for a successful vacation in Merida. Please coordinate your arrival plans with our local manager whose email we will provide you after we receive your deposit.

Refundable Security Deposit
A $500 refundable security deposit is due at the time of booking to reserve your stay. A 50% deposit of the entire rental amount is due within 5 days of confirmation of your dates and your reservation request. The remaining 50% balance (and security deposit) is due three (3) weeks prior to your arrival in Merida. If your reservation is for a time that is three weeks or less before your arrival date, then your payment is due in full within 5 days of confirmation, including the security deposit.

We will keep your $500 refundable security deposit during your stay. Gas and electric utility use will be measured upon arrival and departure and the amount used will be deducted from your refundable security deposit.

The security deposit is also designed to cover the replacement of lost and/or damaged items (inventoried by the property manager before check-in and after check-out). Excessive damage or wear to linens and/or upholstered furniture will be deducted from the security deposit as well. You will be responsible for paying additional losses over and above the amount of the deposit. The Security deposit or some part of it will be refunded to you within five (5) days of your departure.

Cleaning before and after your stay is included in the cost of the rental.

Payment Methods
There is a 4% surcharge for payment by credit card through PayPal. We also accept Cashier's Checks.

Housekeeping and Other Services
Weekly housekeeping, gardening and pool maintenance are provided. Daily housekeeping services are not included in the casa rental, but are available at additional charge with advance notice.